Is Actionstep down?

Update: Microsoft has begun restoring Microsoft 365 services, and our support team’s email is resuming normal operation. We’re now receiving emails again, including new ticket requests, and are working through messages sent during the outage. Replies to existing tickets by email will resume as we work through the backlog. Microsoft has advised that some customers may still experience issues while recovery continues, including with other Microsoft 365 services such as Outlook, Teams and SharePoint. If you’re having trouble with email, you can log in to our support portal to view your tickets and respond to them directly: https://support.actionstep.com/hc/en-us Microsoft is posting progress updates on their service health page: https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect We’ll post our next update once Microsoft confirms service is fully restored, or sooner if anything changes.

Update: The Microsoft 365 outage is still affecting our support team’s email. Emails sent to support, including new ticket requests, may not reach us, and we’re unable to reply to existing tickets by email until Microsoft restores service. Microsoft has begun bringing affected servers back online, but some are becoming unresponsive again as traffic returns. They’re investigating the cause and restoring service in stages, so recovery is expected to be gradual. Microsoft hasn’t provided an estimated fix time yet. The outage is also affecting other Microsoft 365 services, including Outlook, Teams and SharePoint. Microsoft is posting progress updates on their service health page: https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect We’ll post our next update once email is restored, or sooner if anything changes.

Update: The Microsoft 365 outage is still affecting our support team's email. Emails sent to support, including new ticket requests, may not reach us, and we can't reply to existing tickets by email until Microsoft restores service. Microsoft has started bringing affected servers back online, but some are becoming unresponsive again once traffic returns. They're investigating the cause and restoring service in stages, so recovery is expected to be gradual. Microsoft hasn't given an estimated fix time yet. This outage is also affecting other Microsoft 365 services such as Outlook, Teams and SharePoint. Microsoft is posting progress updates on their service health page: https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect We'll post our next update once email is restored, or sooner if anything changes.

Update: Microsoft has begun restoring Microsoft 365 services, and Actionstep features that connect to Microsoft 365 are resuming normal operation. This includes Outlook email and calendar sync, Microsoft Word document generation, and OneDrive/SharePoint document access. Microsoft has advised that some customers may still experience issues while recovery continues. Any emails or calendar items that didn’t sync during the outage should catch up automatically as the connection stabilizes. All other Actionstep features are working normally. Microsoft is posting progress updates on their service health page: https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect We’ll post our next update once Microsoft confirms service is fully restored, or sooner if anything

Update: The Microsoft 365 outage is still ongoing, and Microsoft is working to restore service. Until then, Actionstep features that connect to Microsoft 365 may be unavailable or slow, including Outlook email and calendar sync, Microsoft Word document generation, and OneDrive/SharePoint document access. No action is needed on your end, and all other Actionstep features are working as normal. Once Microsoft restores service, these features should resume automatically. Any emails or calendar items that didn’t sync during the outage should catch up once the connection is restored. You can check Microsoft’s latest progress on their service health page: https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect We’ll update this page when service is restored, or sooner if anything changes.

Update: Microsoft is continuing to work on the Microsoft 365 service outage. Actionstep features that connect to Microsoft 365 may still be unavailable or slow, including Outlook email and calendar sync, Microsoft Word document generation, and OneDrive/SharePoint document access. No action is needed on your end, and all other Actionstep features are working as normal. Once Microsoft restores service, these features should resume automatically. Any emails or calendar items that didn’t sync during the outage should catch up once the connection is restored. Microsoft is posting progress updates on their service health page: https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect We’ll post our next update once service is restored, or sooner if anything changes.